FAQs

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Registration is hosted by our partner, RunSignUp.com

Register for the Colorado Springs Virtual Marathon, Half, 10K, 5K, and Kids K

Marathon: $70

Half Marathon: $65

10K: $40

5K: $35

Kids K: $15

• T-shirt (soft poly cotton blend)
• Finisher medal
• Neck gaiter
• Custom virtual course app (RaceJoy)
• Results and rankings
• Special pre and post shows online
• Donation to Team RWB

Sorry, No Refunds - Refunds will not be offered. Per the waiver each participant agreed to during the registration process, no refunds are available. 

However, you have options.

Option #1:  Participate in our virtual event. No action is required to let us know you are doing the virtual event. All registrants will be automatically moved to the virtual race.

Option #2: Defer. See the deferral instructions below.

Yes.

If you registered for the live event (7/28/20 or earlier):

• The deferral fee for registrants who signed up on 7/28/20 or earlier has been waived.
• Fill out the form HERE to defer your 2020 registration to 2021
• If you defer, you are not eligible for any of the swag or benefits of this year's virtual race. You must pick one or the other. 

If you registered for the virtual event (7/29/20 or later):

• There is a $10 deferral fee.
• Follow the steps in the RunSignUp Deferral Tutorial.

There are two prizes for referring friends:

1. Refer 5 friends, receive a refund equal to 50% of the registration fee paid

2. Refer 10 friends, receive a refund equal to 100% of the registration fee paid.

*You must use the personalized referral link provided to you by RunSignUp in your registration confirmation email or the person you referred must enter your name at the time of their registration. Referrals after the referred registrant has completed their registration will not be accepted. No

A custom link is generated for you when you register. There are two ways to find the link:

1. Your personal referral link is included in your confirmation email. Look for "Remember to invite your friends with your special URL" right above the large blue header, "Event Information."
2. Log into your RunSignUp account and click on "Profile." Scroll to the bottom of your profile and click on "My Referrals" under the "Runner Links" section.

You can also check our RunSignUp's Referral Tutorial.

If you signed up using RunSignUp:

When you reach each incentive level of referrals, you will be notified directly by RunSignUp and the refund will be automatically processed to the same debit or credit card you used at the time of registration. 

If you registered using Eventbrite (7/28 or earlier):

A member of the High Altitude Special Events team will reach out to you with details on how to process the referral refund.

Check out the Colorado Springs Marathon Packet Pick-Up Schedule.

If registered on RunSignUp.com (7/29 or later):

The option to pay extra for mailing was included in the registration process. If you selected this upgrade and paid for it, we will ship out packets starting on 9/8. If you register after September 8, please allow 10 business days following the date of your registration for the packet to arrive. 

If you registered on Eventbrite.com (7/28 or earlier):

Visit our Colorado Springs Marathon Store to pay for packet mailing and tell us where to ship it

You can complete your event using one of our CSM Curated Courses or literally do it ANYWHERE!  You will need to use the RaceJoy app while you run or walk.

No! While you won't be able to use the pre-chartered courses located in the city of Colorado Springs, you can do it anywhere in the world. Select the "Anywhere" course option in the RaceJoy app and start your race at your favorite park, along the best trail, or outside your front door and get moving. You'll still get to experience a special enhanced race with custom audio messages and tracking.

ANYTIME between September 1st - 26th. It's ONE of the best parts of our virtual edition. Remember to use the RaceJoy app to hear special messages while you run or walk and for easy submission of results.

It's a special app designed for the Colorado Springs Marathon, Half, 10K, 5K, and Kids K. It can be used on both Android and Apple phones. When the app is in use, runners will hear custom audio messages with fun and informative content to enjoy while you race. Learn and be entertained!

Download RaceJoy from your phone's app store for free. Search for "Colorado Springs Marathon." Select the event and follow the on-screen instructions to get signed up. You will be asked a short series of questions to get you linked up to the event. This is separate from your race registration. Select the route you want to use and run!

If you registered using RunSignUp.com, your bib number was issued at the time you registered. Pull up your registration confirmation email and find your number.

If you registered on Eventbrite, we assigned you a bib in the RunSignUp platform and sent it to you in a special email on 7/29.

Yes! Two things...

1. The RaceJoy app uses your GPS location to determine when to deliver our fun custom messages. The app won't work if you are using a treadmill.

2. You will need to submit your results manually. Go to the CSM Manual Results Submission Page, search for your registration by name and follow the onscreen instructions.  Check out the helpful instructions in the RunSignUp Results Submission tutorial.

Yes.  You can use your own preferred running, walking, step, or health app to track yourself while completing the virtual Colorado Springs Marathon. If you use anything other than the RaceJoy app, you will need to Submit Your CSM Results Manually.

Times and standings can be found at the CSM Results Page. 

After you have completed your run or walk in RaceJoy, a message will pop up within a few minutes of your finish asking you to submit results. Follow the on-screen instructions.

If something goes wrong with the RaceJoy app or you choose not to use it, no problem. Go to the CSM Manual Results Submission Page, search for your registration by name and follow the onscreen instructions.  Check out the helpful instructions in the RunSignUp Results Submission tutorial.

No. Given the "DIY" nature of this year's virtual race participation, we are not able to verify distances. So, no awards will be handed out. 

However, we will rank registrants according to the data provided and recognize our top men and women in each distance at our post-race celebration on Saturday, September 26 at 6pm MST.